We strive to provide the highest levels of customer service, but we know sometimes things go wrong. In the first instance please contact us and we will try and resolve the issue.
In the event that you wish to make a complaint, you should contact us first. You can call us on +64 9 281 2012 to discuss your complaint, but will then need to make the complaint in writing. Your complaint will need to detail the nature of the complaint and be sent to:
The Compliance Officer
Rockfort Markets is also a member of an independent dispute resolution scheme and if a satisfactory outcome cannot be achieved, you may refer your complaint to Financial Services Complaints Limited (“FSCL”), an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. Our participant details can be found at www.fscl.org.nz and our membership number is 6397. FSCL will not charge a fee to any complainant to investigate or resolve a complaint. Their contact details are:
Dispute Resolution Scheme
Financial Services Complaints LTD