Risk Warning: CFDs and margin FX are leveraged products that carry a high level of risk to your capital. Trading is not suitable for everyone and may result in you losing substantially more than your initial investment. Please consider our PDS

Complaints

Let us know if we haven't met your expectations

We strive to provide the highest levels of customer service, but we know sometimes things go wrong. In the first instance please contact us and we will try and resolve the issue.

In the event that you wish to make a complaint, you should contact us first. You can call us on +64 9 281 2012 to discuss your complaint, but will then need to make the complaint in writing. Your complaint will need to detail the nature of the complaint and be sent to:

The Compliance Officer

Rockfort Markets is also a member of an independent dispute resolution scheme and if a satisfactory outcome cannot be achieved, you may refer your complaint to Financial Services Complaints Limited (“FSCL”), an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. Our participant details can be found at www.fscl.org.nz and our membership number is 6397. FSCL will not charge a fee to any complainant to investigate or resolve a complaint. Their contact details are:

Dispute Resolution Scheme

FSCL_Logo - JPG file

Financial Services Complaints LTD

On receipt of your complaint, Rockfort Markets will confirm to you that we have received the complaint and will respond to you within five days.
rockfort-logo1
wHY CHOOSE A NEW ZEALAND COMPANY?
“In a turbulent world, New Zealand stands out as a reassuringly sturdy beacon of economic, political and social stability.”

Risk Warning: CFDs and margin FX are leveraged products that carry a high level of risk to your capital. Trading is not suitable for everyone and may result in you losing substantially more than your initial investment. Please consider our PDS

如果我们没有达到您的期望请务必告诉我们

我们竭力为您提供最高水平的客户服务,但我们知道有时会出问题。当我们未达到您的期望,首先请与我们联系,我们将尝试解决问题。

如果您希望提出投诉,请先与我们联系。 您可以通过拨打电话 +64 9 281 2012 与我们联系,讨论您的投诉,但是仍然需要以书面形式提出投诉。 您的投诉信需要详细说明投诉的性质,并发送至:

ROCKFORT Markets合规部

PO Box 5382 Wellesley Street,
Auckland 1141,
New Zealand
或者
电子邮箱 compliance@rockfortmarkets.com

争议解决方案

金融服务投诉有限公司

ROCKFORT Markets也是独立争议解决方案的成员,如果无法取得令人满意的结果,您可以将您的投诉转交给金融服务投诉有限公司(“FSCL”),这是金融服务提供商于2008年通过并批准的争议解决方案(包括注册和争议解决)。 我们的参与信息可以在 www.fscl.org.nz 查看,我们的会员编号为 6397. FSCL不会向任何投诉人收取调查或解决投诉的费用。 他们的联系方式是:

金融服务投诉有限公司
PO Box 5967
Wellington 6145
New Zealand
电话: +64 4 472 3725
免费客服电话: 0800 347 257
电子邮箱: complaints@fscl.org.nz
网站: http://www.fscl.org.nz/
收到您的投诉后,ROCKFORT Markets将向您确认我们已收到投诉,并将在五个工作日内回复您。
rockfort-logo1
wHY CHOOSE A NEW ZEALAND COMPANY?
“In a turbulent world, New Zealand stands out as a reassuringly sturdy beacon of economic, political and social stability.”

Risk Warning: CFDs and margin FX are leveraged products that carry a high level of risk to your capital. Trading is not suitable for everyone and may result in you losing substantially more than your initial investment. Please consider our PDS

Rockfort Markets’ products are risky; please read our PDS.