Client Portal Guide

Now you are able to manage and customize your trading accounts at your fingertips! Please read through the guides below to help navigate the client portal.

HOW TO OPEN AN ACCOUNT
HOW TO LOG IN
HOW TO RESET YOUR PASSWORD
HOW TO UPLOAD YOUR DOCUMENTS
CREATE A LIVE OR DEMO MT4 ACCOUNT
MAKE A DEPOSIT, TRANSFER OR WITHDRAWAL

Quick Navigation

LOGIN PAGE

Method 1: Input https://my.rockfortmarkets.com/en/login to enter the portal login page.

Method 2: Click the top-right button “CLIENT PORTAL LOGIN” at our website www.rockfortmarkets.com 

you can find the entrance the portal on the image below. Please click the [circled button] to get there.

When you land on the Rockfort Markets client portal, please enter the email address and the password to sign in. If you still not have an account, please click ‘Sign up now!’ to apply.

1-02-login entrance mobile

Display

The menu is on the [left sidebar]. You can find most of the functions on the menu.
On mobile version, please click the [三] button on the top-left.

2-01 menu

It is easy to change your display languages by simply clicking the language option button. We currently offer English (EN), Chinese (CN), Japanese (JA), and Thai (TH). There are more language versions are under construction.

2-02 display

To switch to the dark mode, please click the ‘moon’ button at the top-right once. And if you want to let it back to day mode, please click the ‘sun’ button to make an easy switch.

2-02 display

To view your profile, you just need to click [profile] in the left sidebar, and then choose [settings]. Now you can find it!

3-01-view profile

 

To change your password, you just need to click [profile] in the left sidebar, and then choose [settings].  Under the [View Profile], you can find the place to change your password!

3-01-view profile
To change your communication language, you just need to click [profile] in the left sidebar, and then choose [settings]. You can see [communication language], and please click the ‘change’ button at the top-right and choose the language. When the client portal sends automatic emails, you will receive the email that is written in the communication language that you chose.
communication language

Account

To verify your account, click [Profile] in the left sidebar, and then choose [Verification]. Then you can see your verification status and follow the steps to verify your account.

04-01 verify your account

Your account is essential as it’s related to your financial information. Please carefully keep your password, and DO NOT share it with anyone else (even Rockfort Markets)!

In order to better protect your account, we recommend you add two-factor authentication using Google Authenticator or Text Message (SMS) to ensure your account is safe.

Also, we do recommend you regularly check the devices used to log into your account. You can read the records of devices logged into your account and the time and location of that login. Please make sure that you can recognize each log on the list.

 

protect your account

Find your account strange?

If you notice that:

  • there is a strange device log into your account, or
  • there are any unusual activities on your account, or
  • your password is in the potential to be leaked to others.

please contact Rockfort Markets as soon as possible.

In our client portal, you are free to create a new demo or live accounts by yourself. Just follow some simple steps to finish setting and creating the new accounts.
  • Click the [MT4] on the left sidebar Scroll down to find [Live] section
  • Customize your settings for the new live account by choosing the types of platforms, currencies, and leverages
    • Click to check the differences between MT4 standard account and the MT4 Pro account
    • Click to check what is leverage Click [open account], and then you finish!
  • The login details of new accounts will be sent to your email box, please check and log in to MT4. Please use “Live server” when you log in to the MT4 platform.
08-01-live account
In our client Portal, you are free to create a new demo or live accounts by yourself. Just follow some simple steps, then you can finish setting and creating the new accounts.
  • Click the [MT4] on the left sidebar
  • Scroll down to find [demo] section
  • Customize your settings for the new live account by choosing the types of platforms, currencies, Start Amount, and leverages
    • Click to check the differences between MT4 standard account and MT4 Pro account
    • Click to check what is leverage
  • Click [open account], then you finish! The login details of new accounts will be sent to your email box, please check and login to MT4! Please use “Demo server” when you login to MT4 account.
09-01-demo account
[Method 1] To download the trading platform, please click [MT4] on the left sidebar. Then you can find a [Trading Platform Downloads] section at the bottom. Simply click the version that suits you the best! OR [Method 2] You can click [Trading Platform Downloads] that is in login details email when you create new MT4 accounts.
10-01-download

Funding

The deposit amount will be shown in your client portal. Once it is in your client portal, you can transfer the money to your MT4 account.

How to Deposit?

  • Click [Funds] and then [Deposit]
  • Select the wallets you would like to Deposit to
  • Select the deposit method
  • Fill in the deposit amount and all information that is required
  • Check all the information is correct
  • Click [Proceed]
11-01-deposit
We accept multiple deposit methods until now, please check and make sure your preferred payment method is on the list.

Cannot find a suitable payment method?

Please contact Rockfort Markets info@rockfortmarkets.com, and we will try our best to support you.

What is a transfer?

  • When you make a deposit it arrives in your chosen currency wallet.
  • From your wallet, you can transfer to your trading account using the transfer button.
  • After the transfer is made, your money will be in your MT4 account ready for trading.
  • You can also transfer from your trading account back to your wallet.

Please Note:

  • For transfers, the currency of the wallet and MT4 account need to be the same.
  • If you have open positions when you transfer money from MT4 account, it might affect your trade. Please be careful about your open positions and margin.
04-02 transfer

How to Transfer?

Please click [Funds] and then [Transfer].

Select the wallet or account you would like to transfer to or from.

Then fill in the transfer amount based on the currency you just selected. Easy!

To withdraw your money from client portal to your bank account or bitwallet, please follow the steps below.

  • Click [Funds] and then [Withdraw]
  • Select the wallets you would like to withdraw from
  • Fill the withdraw amount
  • Select method of the withdrawing
  • Fill the information of your bank account or bitwallet which you want to receive the money

*If the information is not correct, the withdrawal process might not be successful. Please   make sure the information is correct.

  • Check all the information to ensure they are all correct
  • Click [Proceed]

*Our staff will check the withdrawal request and process it, so it will take some time. Please       check the processing time before sending a withdrawal request.

04-03 withdrawal

We accept multiple withdrawal methods until now, please check and make sure your preferred withdrawal method is on the list.

Cannot find a suitable withdrawal method?

Please contact Rockfort Markets info@rockfortmarkets.com, and we will try our best to support you.

To check the withdrawal details, please click [Profile] in the left sidebar, and then click [Finance]. Now you can see the withdrawal details.

04-05 withdrawal details

You can only exchange currencies from wallet to wallet, but not from or to your trading accounts.

 

  • To exchange currencies, please click [Exchange].
  • Then select the currencies you want to exchange from and to.
  • Fill in the Amount (from).
  • Check the exchange rate and the Amount of currencies exchanged to.
  • Click [Exchange].
04-06 exchange

*Currently, you can exchange between USD/JPY/USDT only.

To check your balance, please click [Wallets].

There are multiple currencies you can deposit in different wallets. You can check the balance for each currencies and hide them if you don’t want them to display.

05-01 wallet hide

To check your transaction history, please click [History] and then [Transactions].

You can simply select the history of your transactions, and you can filter all the transactions into Deposit, Transfer, Exchange, and Withdraw.  

To view your deal history, please click [History], and then [Analytics].

Then please select the trading account you want to check with. Then you can check and analyse your deal history, including the open positions, deals, and pending orders.

04-07 transaction history
04-07 transaction history 1

To check your active or available Bonus, please click [Bonuses].

In this page, you can view all your bonuses and its history.

04-08 bonus

Partnership

IB project is one of the key partnership programs of Rockfort Markets.

We provide a competitive rebate rate to make a win-win game for our partners. Rockfort Markets will support partners with offering multiple resources, including unique promo links, banners, customized bonus, client acquisitions analysis, and customer service.

As a Rockfort Markets IB, you can check the on-time report at anytime so that you can see your income when and where you like.

IB dashboard

Join the fast growing Rockfort community with traders numbering over

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Rockfort Markets’ products are risky; please read our PDS.